Our dedicated team of professional staff is committed to providing patients with the highest standards of care.
Pre-admission is an important part of your hospital care. To ensure we can confirm your admission, financial and other arrangements, we ask that you:
- Fill in the online admission form, or complete the admission pack that you would have received from your doctor, as soon as possible (preferably at least 3 days prior to your admission date) and send it back to the hospital.
Please have the following ready when you fill in your admission form:
- Personal/Next of Kin details
- Medicare Card
- Funding details (eg DVA, Private health insurance, workcover or self funding)
- Benefit details (eg pharmacy benefit card or pension card)
- Item numbers if these were quoted by doctors’ rooms
Information your doctor supplied to you re implantable medical devices (eg prosthetic and disposables) – If applicable.
- If you have any concerns with step 1, please telephone our Reception staff on 9788 3466.
If you have private health insurance, please contact your health fund before admission to check for any excess or waiting periods which may apply to your level of cover. We know that health and billing charges can be difficult to understand and we are happy to assist in any way we can, however we also advise that you seek clarification from your doctor and health fund.
Nursing Pre-admission Information
You may be contacted by telephone before your admission by our Pre-admission Nurse. If you are contacted:
- Your medical history will be reviewed with you and admission and discharge details discussed.
- Please take this opportunity to discuss any concerns regarding your admission
Your doctor will notify the hospital of the date of your procedure / operation and inform you of the day and time of your admission. Your doctor will also explain your procedure or operation and complete the consent form with you.
Pre admission Clinic
If you are having a major surgical procedure you may be asked to attend a preadmission clinic at the hospital so the preadmission nurse can speak with you about your hospital stay, your operation, previous procedures and any relevant medical history, what to bring to hospital, as well as any concerns you may have.
Discharge planning will also be addressed at this clinic (eg who will care for you at home on discharge, who will take you home etc). You are welcome to bring a relative or friend to this clinic.
DAY OF ADMISSION INFORMATION
On the day of admission
Please ‘check in’ at the front reception in the main foyer of the hospital at the time allocated to you by your doctor, and you will be seen by our Reception staff to complete paperwork and pay any out of pocket costs owed for your admission to hospital.
Your doctor will inform you of the scheduled time for your surgery and subsequent ‘nil by mouth’ time. This means nothing to eat or drink, including water, before your operation.
Please bring with you into hospital anything applicable to your admission including:
- doctor’s admission letter
- name and contact details of general practitioner
- health fund number / details (if applicable)
- medicare card
- pension health benefits card (if applicable)
- pharmaceutical benefits card (if applicable)
- ALL MEDICATIONS (in original packaging) you are currently taking
- relevant x-rays and / or test results
- for a child - favourite toy, formula, bottle and any special dietary needs (if applicable)
- night attire
- glasses and hearing aids
- personal articles i.e. sanitary pads (if applicable)
- method for settling your account (Credit Card or EFTPOS are preferred)
DO NOT (unless your doctor gives you special instructions):
- Eat or drink anything after midnight for morning surgery
- Eat or drink anything after 7am for afternoon surgery – (a light breakfast prior to 7am is acceptable ie. tea and toast)
- Smoke cigarettes or chew gum
- Wear jewellery. A wedding ring and watch are permitted
- Bring valuables ie. large amounts of cash and jewellery. We recommend that you do not bring cash amounts greater than $100 or any expensive jewellery items with you. It is recommended that you bring minimal cash with you just for incidental items you might wish to purchase from the Kiosk. The Hospital cannot accept and responsibility for your valuables.
- Wear make-up or nail polish
Day procedure patients (additional information)
- Please shower on the day of admission before coming to the Day Procedure Unit and put on clean clothes
- Wear garments that are comfortable and easy to remove
- Check with your nurse before informing relatives / friends regarding the time that you should be picked up