News & Events: Media Releases

Peninsula Private Hospital one of Australia's best private hospitals

Tuesday 28th September, 2010

Peninsula Private Hospital has been named amongst Victoria and Australia’s best private hospitals, according to a nationwide survey of patient satisfaction conducted by Medibank Private.

Peninsula Private Hospital achieved Victoria’s equal third highest rating for patient satisfaction in the 2010 Medibank Private Hospital Experience Survey, the largest and most authoritative survey of its type in Australia. The hospital’s outstanding rating of 75 out of 100 outscored many larger metropolitan hospitals.

To determine the results, Medibank Private analysed 21,000 responses covering 144 private hospitals nationwide. Covering every stage of the hospital experience, from preadmission to discharge and follow-up, Survey respondents shared their thoughts on everything from the standard of medical treatment provided to privacy levels, food quality and cleanliness.

“We are really thrilled with this award and our achievement. It is very rewarding for our staff and doctors to receive this feedback independently,” said Peninsula Private Hospital Chief Executive Officer Greg Hall. “We have a great team at Peninsula, who work very hard to ensure our patients have an excellent experience and they really deserve this accolade.”

Nationally, the Survey showed an overall increase in satisfaction with the hospital experience when compared with the 2009 Hospital Experience Survey. Medibank Private Chief Executive Officer, Bruce Levy, said the survey indicates private hospitals are doing a good job of delivering the healthcare their patients want.

“The Survey results indicate that, overall, Australians are very satisfied with the standard of care provided in the private health system. This is important because people who take out private health insurance want to know they’ll have access to services that suit their individual needs. This Survey shows private hospitals are delivering this.

“We’ll now prepare detailed reports for each of our partner hospitals, clearly showing the areas where patients said they were doing well as well as areas where improvements could be made,” Mr Levy said.

The survey also showed high levels of satisfaction with clinical staff, including the standard of care and bedside manner. However staffing levels were less satisfactory, many respondents left unimpressed by the availability of nurses both during the day and at night. Differentiating the roles of hospital staff was also an issue.