Your Stay at Peninsula Private Hospital
When you arrive
Please register at Reception. You will then be directed to your ward or escorted to your room.
Admissions times are 7.00 and 11.00 or as advised by your doctor.
Irrespective of your admission time you may experience a slight delay prior to surgery that is unavoidable due to the scheduling requirements of your treating doctors.
Accommodation is shared in the Day Surgery Unit.
Discharge usually occurs 2 – 4 hours after a procedure but the length of stay will depend on your condition after surgery.
Parents of children are welcome to stay in day ward. There is a TV, DVDs, toys, and books to help amuse the children.
Peninsula Private Hospital offers a high standard of accommodation with 90% private rooms. All rooms have ensuite facilities, and many have direct courtyard access.
Accommodation is shared in the Day Surgery Unit and the High Dependency Unit.
Depending on your reason for hospitalisation you may find yourself nursed for a time in our High Dependency area where you can be more closely monitored and observed by nursing staff, or in the Intensive Care Unit.
While we will make every endeavour to provide you with your accommodation preference, please understand that in certain circumstances of high activity or emergency admissions, it may be necessary to care for you in a shared room.
For visitor accommodation please contact the Reception staff.
STAYING WITH CHILDREN IN HOSPITAL
We encourage a parent(s) to spend as much time as possible with their child during the child's hospitalisation. We also encourage parents, where possible, to assist with the washing, dressing, feeding and entertaining of their child as this helps minimise the trauma of being handled by strangers.
For Your Comfort and Convenience
A Flexi teller is available in the hospital foyer
Should you require anything at anytime, please do not hesitate to call your nurse via the nurse call button located in the bedside handset. Our staff will endeavour to answer the call as quickly as possible.
Flowers and mail
Flowers and mail are delivered directly to your room. If you have mail to post please contact the Reception staff and this will be arranged for you.
Our Catering Department prepares a variety of top quality, fresh meals. Menus will be provided each morning from which you may select meals according to your taste and dietary requirements. Consultations with dietitians can be made should you have any special dietary needs.
Bringing Food into the Hospital. Food regulations prohibit people from bringing cooked meals into the hospital with the exception of fresh fruit, soft drinks, commercially packaged breakfast cereal and biscuits. Our well equipped catering department is able to provide for all diet and nutrition needs.
A Coffee Shop, offering light meals and refreshments, is located in the Reception area. The Coffee Shop welcomes patients and visitors between the hours of 9.00 and 20.00hrs, Monday through Friday and 11.00 and 16.30 on weekends and public holidays.
Ministers of religion
Your spiritual needs may be catered for by pastoral care visitors who attend the Hospital on a regular basis. Your own minister of religion is very welcome – please ask your nurse to arrange a visit.
Complimentary copies of newspapers are available each day.
Smoking is not permitted within the Hospital.
You can make and receive free local calls from the telephone by your bed. Please note that STD calls are subject to peak rates, and not residential discounted rates. You will be charged for any long distance or mobile calls on discharge.
Internet access is currently available through a wireless network, or by accessing the internet Kiosk in the hospital foyer.
A single handset by your bed allows you to select any of the local television stations. An in-house movie channel is also available. (Foxtel)
Queries About Your Care – Helping us to care for you
If you have any concerns or queries about your care whilst you are a patient in our Hospital please bring them to our attention. The nurse in charge of your Ward will be able to answer questions and resolve problems related to your hospital care.
Australian Charter of Healthcare Rights
Peninsula Private is committed to ensuring your rights as a patient are realised.
Ramsay Healthcare has adopted the Australian Charter of Healthcare Rights in all its private hospitals.
A genuine partnership between patients, consumers and healthcare providers is important so that everyone achieves the best possible outcomes.
For more information about the Australian Charter of Healthcare Rights, pick up a brochure at the reception counter.
Patient feedback is appreciated, as it assists us to make ongoing improvements to our services and facilities. Please feel free to provide feedback either through the Patient Satisfaction Questionnaires available in all departments or by writing to the Chief Executive Officer of the Hospital.
How to avoid or reduce unexpected events during your stay in hospital.
During a stay in hospital patients might be exposed to a number of risks which have the potential to cause harm or in very rare circumstances even death. These risks are included in this information guide to provide consumers with facts on how to remove or reduce the risks of unexpected events during a stay in hospital. The risks are Blood clots, Falls, Pressure injuries and unexpected events caused by poor hand hygiene
The following section of this guide provides a summary of each of the clinical risks. For more detailed information the reader is referred to respective websites from which comprehensive information can be downloaded.
1. Why is the risk of blood clots high in hospital?
Not moving increases your risk of blood clots
Normally blood flows quickly through veins without clotting. In the legs, muscle movements help to push the blood by squeezing the veins. But if you are not walking around for some time—for example, in bed in hospital—blood flow can become sluggish and allow a clot to form.
When you have surgery or an injury, the body stimulates the blood to clot more easily, to prevent blood loss. But this also increases the risk of unwanted clotting—that is, a deep vein thrombosis or Pulmonary Embolism.
2. Falls prevention (www.safetyandquality.gov.au)
Many older patients fall while in hospital? While some falls cause no injuries, others can cause serious harm. Falls can also result in you fearing further falls and make it harder for you to stay independent.
There are usually a number of reasons for someone falling. These may include poor balance, incontinence, unfamiliar environments and obstacles, poor eyesight, unsafe footwear and some medicines, to name a few.
There are a number of ways to reduce your chance of falling. Staff will help you to stop falling by helping you to settle in, keeping your surroundings safe, and providing you with falls prevention information
3. Preventing pressure injuries
Who gets pressure injuries?
Anyone confined to bed or a chair, and unable to move, has loss of sensation, loss of bowel or bladder control, poor nutrition or is unwell is at risk of getting a pressure injury. A pressure injury (also known as a pressure sore or bed sore) is an area of skin that has been damaged due to unrelieved pressure.
pressure injuries may look minor, such as redness on the skin, but they can hide more damage under the skin surface. Pressure injuries usually occur over bony areas – especially heels, buttocks and toes
4. Hand Hygiene (www.hha.org.au)
“Hand Hygiene is the single most important factor in reducing the spread of infections.
It is important that Hand Hygiene is performed at the right moment. Hand Hygiene can be performed by either washing with soap and water or using a waterless alcohol based hand rub”.
When we are fit and healthy we can usually defend ourselves against many germs. Having healthy skin that is not damaged is one of the main ways we can do this.
Often our natural defences are weakened when we are not well or after an operation. This is especially true if you have broken skin areas, like a wound or device like a catheter or IV line. We encourage you, your family and your carer to have clean hands before and after they attend to any aspect of your care.