For Patients: Your Stay at Peninsula Private Hospital

Your Stay at Peninsula Private Hospital

When you arrive

Please register at Reception. You will then be directed to your ward or escorted to your room.

DAY PROCEDURE

Admissions times are 7.00 and 11.00 or as advised by your doctor.

Irrespective of your admission time you may experience a some delay prior to surgery that is unavoidable due to the scheduling requirements of your treating doctors.

Accommodation is shared in the Day Surgery Unit.

Discharge usually occurs 2 – 4 hours after a procedure but the length of stay will depend on your condition after surgery.

Parents of children are welcome to stay in day ward. There is a TV, DVDs, toys, and books to help amuse the children.

Inpatient ACCOMMODATION

Peninsula Private Hospital offers a high standard of accommodation with 90% private rooms. All rooms have ensuite facilities, and many have direct courtyard access.

Accommodation is shared in the Day Surgery Unit and the High Dependency Unit.

Depending on your reason for hospitalisation you may find yourself nursed for a time in our High Dependency area where you can be more closely monitored and observed by nursing staff.

While we will make every endeavour to provide you with your accommodation preference, please understand that in certain circumstances of high activity or emergency admissions, it may be necessary to care for you in a shared room.

For visitor accommodation please contact the Reception staff.

STAYING WITH CHILDREN IN HOSPITAL

We encourage a parent(s) to spend as much time as possible with their child during the child's hospitalisation. We also encourage parents, where possible, to assist with the washing, dressing, feeding and entertaining of their child as this helps minimise the trauma of being handled by strangers.

For Your Comfort and Convenience

ATM

A Flexi teller is available in the hospital foyer

Call button

Should you require anything at anytime, please do not hesitate to call the nursing staff via the nurse call button located in the bedside handset. Our staff will endeavour to answer the call as quickly as possible.

Flowers and mail

Flowers and mail are delivered directly to your room. If you have mail to post please contact the Reception staff and this will be arranged for you.

Meals

Our Catering Department prepares a variety of top quality, fresh meals. Menus will be provided each morning from which you may select meals according to your taste and dietary requirements. Consultations with dietitians can be made should you have any special dietary needs.

Bringing Food into the Hospital. Food regulations prohibit people from bringing cooked meals into the hospital with the exception of fresh fruit, soft drinks, commercially packaged breakfast cereal and biscuits. Our well equipped catering department is able to provide for all diet and nutrition needs.

A Coffee Shop, offering light meals and refreshments, is located in the Reception area. The Coffee Shop welcomes patients and visitors between the hours of 9.00 and 20.00hrs , Monday through Friday and 11.00 and 16.30 on weekends and public holidays.

Ministers of religion

Your spiritual needs may be catered for by pastoral care visitors who attend the Hospital on a regular basis. Your own minister of religion is very welcome – please ask the nursing staff to arrange a visit.

Newspapers

Complimentary copies of newspapers are available in lounge areas, and copies of the local newspaper can be purchased from the Kiosk.

Smoking

Smoking is not permitted within the Hospital.

Telephones

You can make and receive free local calls from the telephone by your bed. Please note that STD calls are subject to peak rates, and not residential discounted rates. You will be charged for any long distance or mobile calls on discharge. However, when you purchase the 'comfort' package, calls to mobile and interstate are free. Alternatively, public telephones are located in the Hospital for your convenience.

Computers

Internet access is currently available through a wireless network, or by accessing the internet Kiosk in the hospital foyer.

Television

A single handset by your bed allows you to select any of the local television stations. An in-house movie channel is also available.

Queries About Your Care – Helping us to care for you

If you have any concerns or queries about your care whilst you are a patient in our Hospital please bring them to our attention. The nurse in charge of your Ward will be able to answer questions and resolve problems related to your hospital care.

Australian Charter of Healthcare Rights

Peninsula Private is committed to ensuring your rights as a patient are realised.

Ramsay Healthcare has adopted the Australian Charter of Healthcare Rights in all its private hospitals.

A genuine partnership between patients, consumers and healthcare providers is important so that everyone achieves the best possible outcomes.

For more information about the Australian Charter of Healthcare Rights, pick up a brochure at the reception counter.

Patient feedback

Patient feedback is appreciated, as it assists us to make ongoing improvements to our services and facilities. Please feel free to provide feedback either through the Patient Satisfaction Questionnaires available in all departments or by writing to the Chief Executive Officer of the Hospital.